London Virtual Leaning – PRIVACY & Cookies Policy
We are an Online E-Learning training & video-based course provider. Our online courses are:
directly provided by our Partner(s) Institution(s), Online Course Content Developers and Industry Experts
We have contracts with our Partner(s) Institution(s), Online Course Content Developers and Industry Experts that our customers can access and, where applicable, pay for the online courses.
Use of the Website and Online Courses and Content
We want you to know that your personal information (data) is protected and that you have a choice about how it is used. This policy explains:
how we use your personal data, and
how we comply with our legal obligations.
We regularly review this policy and will:
put updates on our website, and
let our Partner(s) Institution(s), Online Course Content Developers, Industry Experts, suppliers and our customers know when we make changes.
The last change to this notice was the 07/01/2020.
Our Contact Details
We are London Virtual Learning Limited and we are a company registered in England and Wales, company number 12389690. Our registered office is at 3rd Floor 70 Gracechurch Street, London, United Kingdom, EC3V 0HR. If you are unsure who to contact London Virtual Learning may be able to assist, please email us at .
You can contact us about any aspect of personal data, including complaints, by using the details provided above. You can also make any complaints about data protection to the Information Commissioner’s Office (ICO) – visit for more information, including accessing their helpline and current contact details.
Personal Data We Collect
We collect personal data (any information that could identify you such as your name, address, email address and IP address) including:
Identification information – such as your name and contact details (address, email, telephone)
Information so that we can provide videos and other products and services – such as identification information to view a video and accounting data which you provide to us when you pay for your order
Information received from third parties – particularly when you access our website through a third party (including Partner(s) Institution(s), Online Course Content Developers, Industry Experts, Distributors)
Surveys and competitions – which we may run from time to time and which you may choose to enter
Marketing preferences – such as what you want to know about our new videos and services
Accounting and financial data – relating to payment for your order and our charges
Technical information and website use data – such as IP address, browser information, location and time-zone settings, operating system and platform and how you use our website, products and services
Statistical information – such as information about salaries that forms part of the aggregate information
Publicly-available data – such as information about Partner(s) Institution(s), Online Course Content Developers, Industry Experts, Suppliers and who holds particular roles within their organisations.
We need to keep personal data accurate and up to date and will periodically contact you about this. If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by emailing or writing to us, using our contact information at in the Our Contact Details section.
How we collect your personal data
We may collect your personal data in the following ways:
Information that you give to us by email, telephone or post as part of the services you ask us to provide.
Information (such as placing any order, completing forms, registering or making payment) that you provide when using our website
Information from third parties, including our distributors, when you visit our website from any other linked website or from social media (such as LinkedIn or Twitter)
Information about you that is publicly available, such as on online in social media
If you decide not to give us personal data, we may not be able to provide some services to you. For example, without your email address, we can’t email you.
Using your personal data
We use personal data so that we can:
Supply you with services you have asked us to
Provide you with any information you’ve asked for and/or consented to receive
Provide you with any help or support
Give you the best website user experience
Analyse and monitor how secure and effective our website is
The lawful basis for using your personal data
The lawful basis enabling us to use your personal data is usually one or more of the following:
because you’ve asked us to do something before entering into a contract or to fulfil our contractual obligations to you and provide videos and other products and/or services to you
to comply with a legal obligation
where you have consented to the processing of your personal data, such for marketing purposes (remember you can change your mind at any time by contacting us – see Our Contact Details)
when processing is necessary for our legitimate interests or those of a third party, provided those interests don’t override your interests, freedoms or rights
To protect your personal data, we have put the following measures in place:
security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed (including SSL, encryption and restricted access)
internal policies and procedures (including our data protection policy) to deal with any issues, including notifying you where applicable of any breach
Sharing your personal data
Personal data of a customer(s) who is buying or otherwise accessing (for example to see a sample of the contents) videos or our products and services is shared with our Partner(s) Institution(s), Online Course Content Developers, Industry Experts so that they can provide access to the online videos/courses/services.
Before we share your personal data with any third party for marketing purposes, we’ll always get your agreement (express opt-in consent) to do so. Otherwise, there may be times when we must share your personal data with others, for example, where the law requires us or to enforce our rights or protect others, such as for fraud prevention. In addition, we may also:
Allow authorised third parties to track and store information about visitors to our website (including IP addresses)
Disclose your personal data to those who are providing services to us if they have appropriate processes to protect it
Otherwise, we will only share your personal information if you have consented to this
Aside from the third parties who may receive anonymised data (see the Non-personal Information section) a list of the third parties with whom we share data is can be found below.
LIST OF THIRD PARTIES WITH WHOM WE SHARE DATA
Who we share with
Why we share it
Partner(s) Institution(s), Online Course Content Developers, Industry Experts,
As a data processor we process orders and/ requests to view videos from Partner(s) Institution(s), Online Course Content Developers, Industry Experts, Distributors, Customers.
Hosting the Partner(s) Institution(s), Online Course Content Developers, Industry Experts, Distributor’s learning portal
Email newsletters and marketing
Facebook pixel for retargeting
Marketing – To show targeted ads to people who have visited our website
Google pixel for retargeting
Marketing – To show targeted ads to people who have visited our website
Hosting our website Email
File sharing and document management
Howard & Co
As members of the Institute of Chartered Accountants in England and Wales, they have professional obligations in relation to GDPR compliance.
Payment providers – when you make payment to us
HM Revenue and Customs
Financial records as required by law
Transactional email sending
We require all these third parties to respect your personal data, to process it on our instructions and comply with current law in relation to data protection.
Your personal data rights
The law gives you certain rights in relation to your personal data and to exercise these rights contact us at . The following rights may apply to personal data we collect and process so that you can:
Access personal data that we hold about you
Make changes to your personal data if it is incomplete or inaccurate
Restrict the processing of your personal data in certain circumstances
Ask us to erase your personal data and prevent processing in specific circumstances
Object to processing your personal data in certain circumstances
Obtain and reuse your personal data for your own purposes across different platforms
Retaining personal data
We only retain personal data for as long as it is reasonably required before it is deleted or destroyed or anonymised. Our data retention periods can be found below.
DATA RETENTION POLICY
How long is personal data kept?
Partner(s) Institution(s), Online Course Content Developers, Industry Experts, Distributors and our customers (those who buy directly from us)
We will retain personal data for 7 years from the date that you ceased to be a distributor.
Partner(s) Institution(s), Online Course Content Developers, Industry Experts, Potential Distributors / Customers
We will retain personal data for 12 months from the date of our last contact.
This is one for you to consider, based on PECR.
We will retain personal data for 6 months from the date of the last time you contacted us.
Partner(s) Institution(s), Online Course Content Developers, Industry Experts, Distributors’ Customers/ End Users (who buy from our Partners)
We will retain personal data for 7 years from the date of purchase
We will retain personal data for 7 years from the date that you ceased to be a supplier.
We will retain personal data for 7 years from the date that you ceased to be an employee.
We will retain personal data for 12 months from the date of the last time you contacted us.
Transferring personal data
We do try and keep any personal data within the UK, though this is not always possible. Therefore, your data may be transferred or stored outside the EU to countries who may not have the same data protection as the EU but, if we do this, we will have an agreement with the third party who will be using an approved mechanism to keep personal data secure. This means transferring data to providers who:
adhere to certain agreed codes of conduct or certification approved by the European Commission or
the European Commission deems to have an adequate level of protection for personal data or
are based in the USA and part of the EU-US Privacy Shield
If one of these safeguards isn’t in place, we’ll ask for your explicit consent, which can be withdrawn at any time.
So that we can run our website and business more effectively, non-personal information or aggregated information (which doesn’t identify an individual) is collected when you use our website. For example, Google Analytics collects information about our website visitors, but the information is processed so that an individual can not be identified from it because we work in accordance with Google’s guidelines, so personal data should not be used or shared with them. Website searches may be powered by third parties but are anonymised.
A cookie is a small piece of information which is automatically created by our website on your computer. Please note that cookies are harmless to your computer. Cookies are a useful way of remembering the choices you have previously made while visiting our website.
Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled in order to purchase or access online courses and materials.
Our website currently uses the following cookies:
Sitecore (our website platform) Cookies
This cookie is set by ASP.NET itself to store session data. This cookie will be deleted when the sessions end. This cookie is not used to identify individuals using the Website.
To identify repeat visits from a single user, Sitecore sends a persistent session cookie to the web client. The persistent session cookie expires 10 years after the last page requested from the solution by the web client.
This site along with our Learning Management System, Enable, uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our use of our website and compile reports on user activity. This cookie expires after two years.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
These 1st party __atuvc and _atuvs cookies are persistent cookies that are created and read by the AddThis social sharing site in order to make sure user sees the updated count if user shares a page and return to it before Virtual College share count cache is updated. No data from that cookie is sent back to AddThis.These cookies expire after two years.
Newsletter/ marketing subscribers
When you fill out a webform to sign up to a newsletter, download a resource, such as an infographic, or enquire about a product, we may ask you to provide certain personal information, including your:
job title & the organisation you work for; and
By completing the form and ticking the relevant boxes you are providing your consent for Virtual College to process your personal data, and this is the legal basis we are relying on to do so.
We will use the information that you give us to send you relevant emails containing Virtual College news & marketing communications. Your information will be stored by a third party data processor; Campaign Monitor, whose servers are located in the US, you can read their privacy information: here.
Updated on the 07/01/2020